First Level Support ADSL (Part-time)
BNS Group
📍 Biel, Switzerland
February 2008 - March 2009
Technical support for ADSL services (Swisscom) as a part-time job during university studies. Handling technical inquiries, documentation, and customer consulting.
As a part-time technical support agent at BNS Group AG during my university studies, I supported business customers in the area of Internet/ADSL for Swisscom.
Key Responsibilities
- Member of a project team for business clients in the Internet/ADSL sector
- Handling technical customer inquiries by phone and email (German/English)
- Electronic recording and documentation of all requests and orders
- Customer care and consulting according to project requirements